Enter the desired name into the Mail name
field and specify a password that will also be
used by the mail user to access the control
panel.
To allow the mail user access to the control
panel, click the Control panel access checkbox,
and select the interface language and skin for
the mail user's sessions. Check the Allow
multiple sessions checkbox to allow multiple
sessions under the same mail user's login. For
the mail user's interface, you can also set a
number of list items per page, and set the limit
on size of interface buttons.
To create a mailbox, select the Mailbox
checkbox, specify the mailbox quota if desired,
and enable the mail filtering using the Enable
spam filtering checkbox if you want the mail to
be filtered by server.
Click OK to submit all changes.
After the mail name is created, it appears on the
Mail Names list, accompanied by seven icons:
-
indicates whether mail user is allowed to access
the control panel for managing his/her account,
-
represents a mailbox,
-
represents a mail redirect
-
represents a mail group
-
represents a mail autoresponder
-
represents spam filtering
-
represents antivirus filtering
These icons are displayed in gray when the
corresponding services are not active, and appear in
color when active. To edit mail name account settings
select a mail name or click on an icon corresponding to
the service you wish to configure.
To switch to displaying the mail aliases for the mail
names in the list, click the Show Aliases button, to
hide them use the Hide Aliases button.
To remove one or several mail names, check the
checkboxes in the mail names list, corresponding to the
mail names you wish to remove and click Remove Selected.
Enabling
Mail Services
When you click on a mail name, you access the mail
name properties page, which allows setting up any
combination of services for a mail name: mail alias,
mailbox, redirect, mail group, autoresponder, spam
filter, and antivirus filtering.
- Click the
Mail icon at the Domain administration page. The
Mail Names page appears.
- Click on the mail name you wish to edit.
This takes you to the Mail Name Properties page:
-
- To set up or configure a mail service for
the mail name, click on a corresponding icon
(button) in the Tools group or select a shortcut
in the Info group.
The Mail Aliases area lists
the aliases created for the mail name. To add
new mail alias, click the
Add New Mail Alias icon.
To edit an alias, click on its title. To
remove an alias, select it using a corresponding
checkbox, and click Remove Selected.
- To edit mail name preferences, click
Preferences.
- To edit mailbox quota and enable spam
filtering, click
Mailbox.
- To set up mail forwarding - a redirect,
click
Redirect.
- To enable a mail group service for the mail
name and add new members to the mail group,
click
Mail Group.
- To manage mail groups membership, click
Groups.
- To manage autoresponders and autoresponder
attachment files, click
Autoresponders.
- To manage personal spam filtering settings,
click
Spam Filter.
- To manage antivirus settings, click
Dr.Web.
- To manage your mail box via Webmail
interface, click
Webmail.
Mailbox
Using this function, you can set up mailbox quota
and enable spam filtering:
- When on the mail name properties page,
click on the Mailbox icon
- To enable the mailbox, select the
Mailbox checkbox.
- To set up the mailbox quota, select the
Default for domain radio button to set the
limit to the maximum available for the given
domain, or select Enter size and enter the
quota you wish to set, in Kilobytes, for the
given mailbox. Note that this limit may not
exceed the default set for the domain.
- Select the Enable spam filtering
checkbox, to enable mail filtering based on
your personal settings.
- Click OK to submit your changes.
Once enabled, the mailbox icon on the Mail Names
page appears in color.
2 Managing Mail Redirects
You can forward or redirect email from one
mailbox to another email address. By creating an
email redirect or alias, messages are sent to a
different email box without requiring the sender to
know the new address. Email can be redirected to an
address outside the domain. Use this redirect
feature to:
- Temporarily forward mail when the person
who owns the mailbox is unavailable.
- Send mail to a new mailbox if a mailbox
user is leaving the company.
- Forward mail to a new account, which
will eventually replace an old mailbox.
(e.g. someone is changing their name but
hasn't had time to inform all correspondents
of the change yet).
In order to enable and set a redirect for the
mail name, follow these steps:
- On the mail name properties page, click
the Redirect icon.
- Select the Redirect checkbox, and in the
text box to the right, enter the appropriate
address that you wish mail for this mail
name to be forwarded to.
- Click OK.
Once enabled, the Redirects icon on the Mail
Names page appears in color.
3
Managing Mail Groups
A mail group is a list of several email accounts
that are grouped together under one email address.
This feature enables sending one message to multiple
recipients at once. For example, if you want to send
the same message to five people in the technical
support department, you can create a "Support" email
group that includes the individual email addresses
for all five staff members. When someone sends a
message to mail group "Support", he/she only types
and sends one message, but copies of the message go
to all five individuals. The sender does not need to
know the addresses for all five individuals, just
the group name. Essentially, mail groups help save
time and effort.
In order to enable and set up a mail group for
the mail name, follow these steps:
- On the mail name properties page, click
the Mail Group icon.
- Before enabling the mail group, you need
to add at least one mail group member. Click
Add New Member.
- Enter the desired external e-mail
address into the E-mail input field and/or
select one or more of the listed mail name
accounts using checkboxes, and click OK.
NOTE
Group members can consist of either
external mail addresses (those not
belonging to this domain) or accounts,
which exist within the domain.
- The selected addresses will appear in
the list of Mail group members on the Mail
Name Properties page.
- To delete one or several group members,
select the corresponding checkbox and click
Remove Selected.
Once enabled, the mail group icon on the Mail
Names page appears in color.
Clicking on the Groups button you will access the
Mail Groups Management page.
All mail groups created for the domain are
displayed on that page and two lists are presented:
the list of mail groups you are currently subscribed
to is located on the right side, and the list of
available mail groups is on the left.
- If you wish to subscribe to a new mail
group, select the desired group from the
list of available mail groups, and click
Add>>.
- If you wish to unsubscribe from a mail
group, select it in the right side list, and
click <<Remove.
- Click Up Level to return to the Mail
Name properties page.
4
Managing Mail Autoresponders
A mail autoresponder is an automatic reply that
is sent out from a given mail name when incoming
mail is received at that address. Autoresponders can
include both a text message and attached files. This
mail function is often used on mail accounts for
individuals who need an automated response because
they are away, or are unable to check their mail for
any number of reasons. In the autoresponders
management section you can upload and include
attachment files for your autoresponders, enable the
autoresponder function for a given mail name, and
access the list of autoresponders.
Attachment files repository
For the autoresponder feature you have the
option to include file attachments. To include a
file to be selectable within the set up of
autoresponders for the given mail name, use the
Attachment Files icon available from the
Autoresponders management page. The Attachment
files repository page opens. It allows you to
upload files and remove them.
To upload a file, specify the path and
filename in the File name field, and click Send
File. The attachment will then appear in the
Repository.
These files will be available for any
autoresponders that are set up for the given
mail name. To delete one or more files, select
the checkboxes related to the files you wish to
remove, and click Remove Selected button.
In order to enable and set up a mail
autoresponder for the given mail name, follow these
steps:
- On the mail name properties page, click
the Autoresponders icon. Autoresponders
management page will open.
- Click Add New Autoresponder. The
autoresponder creation/editing page will
open.
- Enter the name into the Autoresponder
name field.
- You can enable forwarding of incoming
messages that match the autoresponder
conditions. To do this, specify an e-mail
address in the appropriate input box.
- In the Conditions group, you can
determine whether a given autoresponder
should respond when specific words are found
in the subject line or body of the incoming
e-mail message, or you can set it to respond
to any e-mail messages directed at this mail
name.
- By default, the subject line of incoming
e-mail will be inserted into the automated
reply. To use a custom subject, type it into
the Reply subject input box.
- In the Return address field, you can
specify the return address that will be set
up in the autoresponder message. This is
done for the messages not to be directed to
the autoresponder itself, when users use the
"Reply to the message" function in their
mail client software.
- You have an option to specify the
autoresponder message format (plain text or
HTML) and encoding (UTF-8 is recommended).
If you use HTML tags in your auto-reply
message, you should select the HTML option.
- You can enter text to be included into
the autoresponder in the Reply with text
field.
- Using the Add New Attachment button, you
can attach files to be included in the
autoresponder. These files must be uploaded
into the Repository on the Mail Names
Properties page. Select the uploaded file
from the Attach files list, and use the Add
New Attachment button to attach the file to
the autoresponder. To remove an attached
file, select the corresponding checkbox, and
click Remove Selected.
- You can limit the number of automated
responses per day to the same e-mail
address. To do this, enter the desired
number in the respective input box. The
default setting is to respond not more than
10 times in one day to the same e-mail
address.
- You can define the number of unique
addresses that the autoresponder will
remember. Enter the desired number in the
Store up to: field. This memory enables the
system to control response frequency. In the
event of extremely high mail volume, to
protect server performance, you can limit
the address memory of the system database.
- Click OK to submit all changes.
- Click the Enable buton to enable the
autoresponder service.
5 Managing
the spam mail filter settings
Plesk allows for setting up and using black lists and
white lists for filtering mail at the server level as
well as at the user level.
The user level spam filter functionality is available
for each specific mail name configured as a mailbox.
That means that the Mailbox functionality should be
activated for the selected mail name.
If the spam filtering functionality is enabled for
users by the Administrator, it should first be
activated. To do that:
- Go to the selected Mailbox management page
(select the mail name and click the Mailbox
icon, Tools group);
- Check the Enable spam filtering checkbox;
- Click OK to save changes.
You will see the Spam Filter icon become active
(displayed in color), meaning that the spam filtering
functionality is now available for this mail name. If
the spam filtering functionality was not enabled for the
users by the Administrator, the Enable spam filtering
checkbox at the Mailbox management page will be inactive
and the Spam Filter icon will also be inactive
(displayed in gray).
Click on the Spam Filter icon to access the Spam
filter configuration page, where you can set the
filtering rules for the selected mail name.
If the Administrator has set up and activated mail
filter at the server level, all the incoming mail will
be processed with it before it reaches the users’
mailboxes. You can choose to use or, on the contrary,
not use the server wide settings for your mail. If you
decide not to use the server wide settings, those will
be disregarded and your mail will be processed only
according to the configuration you set at the user
level.
- To use (not use) the server wide mail
filtering settings, check (uncheck) the Use
server wide settings checkbox;
- Click Set to save the changes.
In order to recognize a mail message as spam it needs
to score a certain amount of hits. The hits are scored
according to the internal SpamAssassin settings and
based on the contents of the mail messages and its
subject. You can change the sensitivity of the spam
filter by varying the amount of hits required for
marking a message as spam. The more hits are required
the less sensitive the filter is, and vice versa – the
less hits are required the more sensitive the filter is.
- The default amount of hits is set to 7. If
you wish to change this value, click into the
Hits required for spam input box and type in the
new value.
- Click Set to save the changes.
You can choose what to do with the mail recognized as
spam: you can choose to either delete it, or to mark it
as spam and leave it in the mailbox.
- Select the Delete radio-button to delete
mail recognized as spam, or the Mark as spam and
store in mailbox radio-button to leave the mail
marked as spam in your mailbox;
- Click Set to save the changes.
If you decide to leave the mail recognized as spam in
your mailbox such messages will be marked
correspondingly so that they can be easily visually
identified. In particular, a special string is added to
the subject of the message (e.g., by default the string
*****SPAM***** will be added to the spam messages
subjects). You can change this string (or tag) to
whatever you like, or even to disable this option.
- In order to activate/deactivate the option
of modifying the spam messages subject, check
the Modify spam mail subject;
- To change the text of the string, click into
the input field and enter the new text;
- Click Set to save the changes.
Black list is a list of E-mail addresses, which are
automatically considered as sending unsolicited mail –
spam. Therefore, all messages coming from the E-mail
addresses that match those specified in the black list
will automatically be marked as spam.
You can add to the black list either exact E-mail
addresses or patters, using wildcards (‘*’, e.g.: entry
‘*@spammers.online.com will cause all messages coming
from the domain spammers.online.com be marked as spam,
regardless of what the exact mail name is).
- Enter the E-mail address or pattern into the
Email pattern input field;
- Click Add to add the new entry to the black
list, the new entry will appear in the user’s
black list section.
The Administrator’s black list section contains the
server wide black list entries that were added by the
Administrator. If you chose to use the server wide
filtering settings (the Use server wide settings
checkbox checked) you may wish to edit this section by
removing unnecessary entries. To do that, just select
the Administrator’s black list entry and click Remove.
White list contains E-mail addresses, which are
automatically considered as trustworthy. Therefore, all
messages coming from the E-mail addresses that match
those specified in the white list will never be marked
as spam.
You can add to the white list either exact E-mail
addresses or patters, using wildcards (‘*’, e.g.: entry
‘*@your-company.com will cause all messages coming from
the domain your-company.com not be marked as spam,
regardless of the content of a message).
- Enter the E-mail address or pattern into the
Email pattern input field;
- Click Add to add the new entry to the white
list, the new entry will appear in the user’s
white list section.
The Administrator’s white list section contains the
server wide white list entries that were added by the
Administrator. If you chose to use the server wide
filtering settings (the Use server wide settings
checkbox checked) you may wish to edit this section by
removing unnecessary entries. To do that, just select
the Administrator’s white list entry and click Remove.
You can train your mail filters on actual messages
you receive. Click the Training icon in the Tools group
to access the Spam filter training page. The headers for
all mail that comes to your mailbox will be listed here.
Each such header you can select to mark as spam, ham
(good mail) or forget.
- Marking a header as spam will result in
recognition of same or similar mail as spam;
- Marking a header as ham will result in
recognition of same or similar mail as not spam;
- Option forget clears the database of any
rules (spam or ham) previously set for this
header.
Once you select one of the options, appropriate rules
will be added to the spam filter database, which will
allow in the future to recognize messages similar to the
ones it was trained on, and make decisions regarding
whether a message should be considered spam or not based
on that.
Use the Clear button if you want to clear the spam
filter’s database.
Click OK to save the changes and return to the Spam
Filter page.
This concludes setting up the user level spam mail
filter. All the incoming mail for the selected mail name
will be processed according to these settings.
6 Enabling
Antivirus Filtering For Mailboxes
For a user’s mailbox you can enable the antivirus
scanner to work in one of the following modes: checking
incoming and outgoing mail, checking outgoing mail only,
and checking only incoming mail.
When antivirus scanning is enabled, all e-mail
messages containing viruses are intercepted.
To enable antivirus scanning for a mailbox, follow
these steps:
- On the mail name properties page click
Dr.Web. The antivirus preferences page will
appear:
- Select a required scanning mode and click
OK.
7 Performing
Group Operations on Mail Names
In cases when you need to introduce certain similar
changes to several mail name accounts, you can use the
Group Operations function, made available to simplify
administration of multiple accounts. Using this feature
you can, for instance, select a number of mail names,
and enable antivirus protection for all of them - all
that within a single operation, without having to select
each mail name independently and edit its settings.
To perform group operations on mail names, follow
these steps:
- In the list of mail names, select the mail
names, whose accounts you wish to modify by
checking the corresponding checkboxes.
- Click the
Group Operations icon. The Group Operations page
will appear.
- To enable a specific mail service, select an
appropriate radio-button in the Enable column.
To Disable a service, select the radio button in
the Disable column.
Use the Do not change option to leave as is.
- Click OK to apply the changes to the
selected mail names.
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